The family of a woman who has been missing for more than seven years are urging anyone with information about her disappearance to contact detectives.

Lisa Pour has not been seen or heard from since Tuesday, 16 January, 2013.

Lisa, who grew up in the Queens Park Area of west London, was last seen by a probation officer in the Willesden Green area on the afternoon of 16 January 2013, and was said to have appeared well.

The mother-of-three, who would be 48 now, had never gone missing before.

Her family are now offering a £10,000 reward for anyone who comes forward with significant information that leads to police finding out about the circumstances around Lisa’s disappearance.

Her children Lauren, 22, and Jack Saffery, 20, said: “These past seven years without our mother have really affected the family. She is a light that is missing in our lives and there’s not one day we don’t think about her. It would mean the world to us if one day we’ll be able to see our mother again.

“Every day that goes by we miss her and it is upsetting that we may not be able to see her again. Please help find our mother.”

Lisa’s mother Linda Pour, 73, added: “For seven years I have not believed my daughter has died. I always believe I’ll see her one day, and I’ll put my arms around her and give her a kiss. She was the most wonderful loving child. I miss her every day.”

At the time of her disappearance, Lisa was around 5ft 2ins tall and of slim build, with dark hair. She was known to visit Brent and Camden boroughs.

Detective Constable Zanne Kriel-Hartley from the North West BCU missing persons team, leading the investigation, said: “Lisa’s lifestyle was turbulent and she was dealing with drug addiction at the time she disappeared, but she is a daughter and mother who is sorely missed by her family and they understandably want to know the circumstances around her sudden disappearance.

“Our enquiries have so far not brought us any closer to finding out where Lisa is or what happened to cause her disappearance, and her long-suffering parents, children and relatives continue to live in hope that she will make contact with them one day.

“We cannot rule out that Lisa may have come to some harm, but this is just one of a number of possibilities that we continue to explore and investigate.

“This is still very much an active inquiry, but we need information from people who knew and saw Lisa close to the time of her disappearance.

“It is more than seven years since Lisa went missing, and it has been very distressing time for Lisa’s family. If you have any information that could help the investigation, tell police what you know. It could bring us a step closer to tracing her.”

Anyone with any information is asked to call police on 101 quoting Op Faline. Alternatively, call independent charity Missing People on 116000. It is a free and confidential phone line.

+ The reward being offered by a member of Lisa’s family is independent of the Metropolitan Police Service and would be paid entirely at the family’s discretion. The Metropolitan Police Service cannot guarantee payment of this reward, and shall play no role in deciding whether or not a person is to receive this reward.